![]() Not at all – it just means you won’t be able to use our QuickStart self-install service. I’ve had Virgin before but the cable has been cut, is that a problem? No, all our services come down our special cable, which means your TV doesn’t get disrupted by bad weather. If you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you in advance.ĭo I need a satellite dish on the property? If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. Will you have to drill through the walls of my property? Yes, we will need you to provide us with some of your neighbours’ details (name, address, telephone number and email address) so we can get permission from them in the event that we need to do some digging. ![]() My driveway has shared access, does this matter? If you are unsure, we can arrange a pre-install engineer visit to have a look and discuss the process in advance. If not, we may need to do a small amount of digging in order to bring our network to you. ![]() If Virgin Media services have been installed previously, it is likely that we won’t have to. Will you have to dig up my garden or driveway? If it’s not successful we will send an engineer out to you as soon as possible, free of charge. We have a dedicated team to troubleshoot and guide you through each step of the set-up. What if I have trouble with QuickStart self-installation? Yes, but if you’re not available, someone aged 18 or over can instead. Generally speaking, we ask you to allow around two hours, but in most cases we get it done much sooner.
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